Getting Customers to Pay

As I write this, current clients owe me almost $2,000. This represents work spanning over the entire month of December and most of January.

The unpaid balances on my client accounts are not for want of proper documentation or billing. I know to the penny who owes me what and have records of all my Paypal invoices. The problem comes back to two simple facts of freelancing:

  1. Clients don’t always finish projects when they say they will, and
  2. Their correspondence sometimes leaves a lot to be desired.

The first issue isn’t always the client’s fault. I sometimes work with people who are hiring me on behalf of others in a company. When they need approval from superiors, who themselves might be waiting on someone else, things get bogged down really fast.

I make it a point to send follow up emails to my clients, but even so, people have a tendency to push writers off to the side if they get busy with other things in their life. This reflects a larger problem: The general consensus is that, apparently, writers don’t need to make a schedule, nor do they need to get paid on time and, you know, maybe eat or pay rent.

The best thing a person can do to combat both of these issues is to establish clear communication policies with a client in writing, putting them in project contracts. For example, the contract might specify that the first mode of contact is email, then phone, then written letter and, lastly, an attorney contact. The policies also can indicate how much time may elapse between communications, such as 24 hours. Another good policy is to require at least one correspondence per week, even if it’s just sending a quick email that says, “Just checking in!”

This strategy doesn’t guarantee you’ll be able to foresee the exact pay date for every project (clearly, it isn’t in my case), but it does give you the ability to know what is happening with each project and to make some assessments about how to adjust your budget or calendar appropriately.

 

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